Privacy Policy for CordQA

Last Updated: January 3, 2025

1. Introduction

CordQA (“we”, “us”, “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our knowledge-sharing platform.

2. Information We Collect

2.1 Personal Information

We collect information that you provide directly:

  • Name and contact information
  • Account credentials
  • Professional background and expertise
  • Profile information
  • Payment information (if applicable)
2.2 Automatically Collected Information

We automatically collect certain information when you use the Platform:

  • Device information (type, operating system, browser)
  • IP address and location data
  • Usage patterns and preferences
  • Cookies and similar tracking technologies
  • Log data and analytics
2.3 Content and Interactions

We collect:

  • Questions and answers you post
  • Comments and feedback
  • Direct messages between users
  • Rating and voting history

3. How We Use Your Information

3.1 Primary Purposes
  • Providing and maintaining the Platform
  • Managing your account
  • Facilitating knowledge sharing
  • Matching experts with learners
  • Processing transactions
  • Improving user experience
3.2 Additional Uses
  • Analyzing Platform usage
  • Personalizing content and recommendations
  • Sending service updates and notifications
  • Marketing communications (with consent)
  • Ensuring Platform security
  • Detecting and preventing fraud

4. Information Sharing and Disclosure

4.1 Public Information

The following information is visible to other users:

  • Profile information you choose to make public
  • Questions and answers you post
  • Public interactions and contributions
4.2 Third-Party Service Providers

We may share information with:

  • Hosting providers
  • Analytics services
  • Payment processors
  • Security services
  • Communication services
4.3 Legal Requirements

We may disclose information:

  • To comply with laws and regulations
  • To respond to legal requests
  • To protect our rights and safety
  • In connection with corporate transactions

5. Data Security

5.1 Security Measures

We implement appropriate technical and organizational measures:

  • Encryption of sensitive data
  • Regular security assessments
  • Access controls and authentication
  • Monitoring and logging
  • Employee training
5.2 Data Retention

We retain information for as long as:

  • Your account is active
  • Necessary to provide services
  • Required by law
  • Needed for legitimate business purposes

6. User Rights and Choices

6.1 Your Rights

You have the right to:

  • Access your personal information
  • Correct inaccurate data
  • Request deletion of your data
  • Object to processing
  • Data portability
  • Withdraw consent
6.2 Account Settings

You can manage your privacy through:

  • Profile Visibility settings
  • Communication preferences
  • Content sharing options
  • Account deletion options

7. Regional Privacy Rights

7.1 African Data Protection Laws

We comply with applicable data protection laws across Africa, including:

  • Protection of Personal Information Act (South Africa)
  • Nigeria Data Protection Regulation
  • Kenya Data Protection Act
  • Other relevant regional regulations
7.2 Cross-Border Data Transfers

We ensure appropriate safeguards when transferring data across borders through:

  • Standard contractual clauses
  • Data processing agreements
  • Regional data storage where required

8. Children’s Privacy

  • We do not knowingly collect information from children under 13
  • Parents/guardians can request removal of children’s information
  • Age verification measures are implemented during registration

9. Cookies and Tracking Technologies

9.1 Types of Cookies We Use
  • Essential cookies for Platform operation
  • Analytical cookies for usage statistics
  • Functional cookies for user preferences
  • Marketing cookies (with consent)
9.2 Cookie Management

You can:

  • Adjust browser settings to refuse cookies
  • Delete cookies periodically
  • Opt-out of non-essential cookies

10. Changes to Privacy Policy

  • We may update this policy periodically
  • Significant changes will be notified
  • Continued use indicates acceptance of changes

11. Contact Information

For privacy-related inquiries:

12. Data Protection Officer

Our Data Protection Officer can be contacted at: support@cordqa.com

13. Additional Rights and Information

13.1 Marketing Communications
  • Opt-in/opt-out options available
  • Preference management center
  • Unsubscribe mechanisms in all communications
13.2 Third-Party Links
  • We are not responsible for third-party privacy practices
  • Review privacy policies of linked services
  • Exercise caution when sharing information

14. Incident Response

  • Security breach notification procedures
  • Incident response team
  • Communication protocols for affected users

By using CordQA, you acknowledge this Privacy Policy and consent to the collection and use of information as specified herein.